Crystal Smith

AI & Automation Architecture: Designed and implemented scalable AI ecosystems using Make, Bubble.io, n8n, Zapier, and the Anthropic API, modernizing legacy workflows for B2B clients.

Strategic Process Optimization: Consulted with stakeholders to identify operational bottlenecks, delivering strategic automation roadmaps that reduced administrative overhead by 10–30 hours per week and drove a verified 30% ROI.

Custom ETL & Data Pipelines: Architected and deployed custom software solutions and robust ETL pipelines, ensuring seamless data synchronization between disparate SaaS platforms and boosting overall system efficiency.

Full Lifecycle Leadership: Spearheaded end-to-end system integration projects, providing technical leadership across the full SDLC, managing complex data migrations, and ensuring zero-downtime deployments.

Requirements Analysis & Client Management: Translated complex business requirements into scalable technical architectures, managing stakeholder communications to align project scope, deliverables, and timelines.

Training & Adoption: Authored comprehensive technical documentation and delivered targeted training sessions to end-users, driving system adoption and ensuring long-term utilization of integrated platforms.

Managed the successful implementation of complex software products across diverse clients, ensuring on-time delivery and adherence to project scope.

Utilized advanced SQL queries, scripting, and schema definitions to customize product functionalities, enhancing system performance for client-specific needs.

Collaborated cross-functionally with internal teams to align client needs with software features and timelines, resulting in a reduction in project delays.

Provided critical post-go-live support and technical guidance, ensuring high client satisfaction rates and contributing to strong client retention.

Translated complex business requirements into well-designed technical solutions, leveraging platform capabilities and APIs for efficient data ingestion and integration.

Designed and implemented complex SQL queries, stored procedures, and functions, optimizing database performance for critical university applications.

Managed full lifecycle software development, from planning to deployment and maintenance, ensuring high-quality software delivery within project timelines.

Analyzed, designed, coded, tested, and maintained database-driven web applications improving application stability.

Upgraded critical applications enhancing security and performance across key systems.

Managed comprehensive database import/export processes, ensuring data integrity and availability for critical business operations.

Provided expert end-user support and troubleshooting for web applications, hardware, and software, resolving issues efficiently to minimize downtime.

Researched and evaluated new technologies, leading to the successful implementation of an upgraded IT infrastructure that boosted system capabilities.

Acted as a crucial liaison between departments and information systems staff, facilitating the design and resolution of programming issues for applications.

Developed and modified complex database objects using C# and T-SQL, enhancing data management efficiency for the MSSQL Server environment.

Managed and queried MSSQL Server databases, optimizing job scheduling and SSIS packages to improve data processing speed.

Collaborated extensively with other departments on processes and projects, ensuring seamless integration and data flow across various systems.

Researched, analyzed, designed, and maintained critical evaluation computer applications, supporting data-driven decision-making for the district.

Created and managed robust processes for integrating systems across multiple platforms, enhancing data consistency and interoperability.

Monitored MSSQL performance using native and third-party tools, identifying and resolving issues that improved system uptime.

Analyzed and optimized T-SQL code for accuracy, reducing query execution times and improving data retrieval efficiency.

Provided comprehensive support for the student information system, ensuring reliable access for over 40,000 users.

Collaborated with multiple departments to standardize and systematize internal processes, leading to improvement in operational efficiency.

Developed new, critical functionality for Government Education-based applications enhancing user experience and system capabilities.

Identified and exposed areas of cybersecurity risk within applications, leading to proactive mitigation strategies that improved system security.

Collaborated effectively with non-technical personnel to analyze requirements and impacts, ensuring technical solutions aligned with business needs.

Modified MSSQL Server database tables and stored procedures, optimizing data processing and retrieval speeds by 10%.